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PRIVACY POLICY
Last Updated: July 31, 2026
This Privacy Policy describes how 1st Choice Detox Treatment Center (“1st Choice Detox,” “we,” “us,” or “our”) collects, uses, and protects information when you visit or interact with our website at 1stchoicedetoxtreatmentcenter.com (the “Site”).
This Policy covers general information practices related to your use of the Site. If you have contacted us regarding treatment, our separate Notice of Privacy Practices explains in detail how we handle Protected Health Information (PHI) under HIPAA and 42 CFR Part 2 as your healthcare provider. Where the two documents overlap, the Notice of Privacy Practices governs anything related to your care.
1. INFORMATION WE COLLECT
Information You Provide Directly. When you submit a form on the Site, such as our Contact form or Insurance Verification form, we may collect your name, phone number, email address, date of birth, and insurance information, along with anything you choose to include in a message field. If you use our live chat feature, we collect the messages you send through that chat.
Information Collected Automatically. Like most websites, we automatically receive certain technical information when you visit the Site, such as general location, device and browser type, pages viewed, and how you arrived at our Site. This information is used in aggregate to understand site traffic and is not used to build an advertising profile of you across other websites.
2. HOW WE USE INFORMATION
We use the information collected through the Site to:
– Respond to your inquiry and communicate with you about our services
– Verify insurance benefits when you request it
– Improve the content, usability, and performance of the Site
– Comply with applicable legal and regulatory obligations
We do not sell your personal information, and we do not use information submitted through our health-related forms for advertising or marketing to third parties.
3. COOKIES AND SIMILAR TECHNOLOGIES
The Site may use cookies or similar technologies to support basic site functionality and to collect aggregate, non-identifying traffic information, such as which pages are viewed most often. You can control or disable cookies through your browser settings; disabling cookies may affect some Site functionality but will not prevent you from viewing our content or contacting us.
4. LIVE CHAT AND THIRD-PARTY SERVICE PROVIDERS
We use third-party service providers to help operate the Site and communicate with visitors, including a customer messaging and live chat platform. These providers process information on our behalf and are contractually restricted from using it for their own independent purposes. If you share health-related information through chat or a form, it is handled with the same care described in our Notice of Privacy Practices.
5. HOW WE PROTECT YOUR INFORMATION
Information submitted through our forms that relates to your health or treatment inquiry is transmitted to a secure, HIPAA-compliant system covered by a signed Business Associate Agreement. No system can be guaranteed 100% secure, but we take reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure.
6. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the right to:
– Know what personal information we have collected about you
– Request deletion of your personal information, subject to certain exceptions (such as information we are required to retain for treatment or legal record-keeping)
– Correct inaccurate personal information
– Opt out of the sale or sharing of your personal information — we do not sell or share personal information as defined under California law
– Not be discriminated against for exercising any of these rights
To exercise any of these rights, contact us using the information in Section 10 below. We may need to verify your identity before completing certain requests.
7. CHILDREN'S PRIVACY
Our services and this Site are intended for adults 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has submitted information to us, contact us and we will delete it.
8. THIRD-PARTY LINKS
The Site may link to third-party websites, including government health resources and crisis support organizations. This Policy does not apply to those third-party sites, and we encourage you to review their privacy practices separately.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision. Continued use of the Site after a change is posted constitutes your acceptance of the updated Policy.
10. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
1st Choice Detox Treatment Center
11651 Woodley Avenue
Granada Hills, CA 91344
Phone: (844) 944-3139
Email: info@1stchoicedetoxtreatmentcenter.com
For questions specifically about your health information and HIPAA rights, please see our Notice of Privacy Practices.